Help & Support

A clean and healthy home does not need to come at a cost. all our products allow you the very highest standards most are enhanced by addition of safe live bacteria that act as natures crew which continue degrade dirt grease long after chemicals have been washed away.

Our Probiotic cleaning involves using cleaning products that contain live bacteria. Our “good” bacteria work to break down organic matter, eliminate harmful bacteria as well as neutralise odours. Put simply, the way it works is that “Good Bacteria” competes with harmful bacteria for the same food sources, effectively reducing the number of harmful bacteria. Homeowners benefit in 3 ways:

• Enzyme Production: The probiotics produce enzymes that break down dirt and grime into smaller particles, which the good bacteria can then consume
• Long-Lasting Clean: Because the bacteria are alive, they continue to clean surfaces long after you’ve finished wiping, helping to prevent the buildup of further dirt.
• Probiotic Cleaning: Is considered more eco-friendly and safer for both humans and pets compared to traditional chemical cleaners since it is natures way of cleaning.

Probiotic cleaners aren’t just milder, they are also safer. Recent studies researching the impact of probiotic-based cleaning on hospital surfaces, concluded that they not only controlled surface microbial contamination but also lowered the occurrence of drug-resistant bacteria and reduce the development of dangerous bacteria.

Lots of healthy and sustainable reasons! Our biological formulas contain healthy bacteria which give a deeper and longer lasting clean. Instead of killing all bacteria in our homes our products harness the power of good bacteria and recreate the most natural way of cleaning.

You won’t find them in supermarkets. To help reduce C02 emissions, we send our products on one journey direct to you. Secondly, we use aluminium bottles that are 100% recyclable and more durable than plastic, so you can refill and reuse time and again. We also don’t prefill our bottles. We deliver them empty with a sachet of concentrate to make packages lighter and further reduce carbon emissions.

Biological Odour & Spot Remover – A vibrant green granny smith apple fragrance

Biological Bin & Odour Eliminator – A lingering fragrance with the sweet sappy-green smell of freshly cut grass

Biological Drain Maintainer – A bright, crisp and sparkling lemon fragrance with a hint of lime

Biological Bathroom Cleaner – A dense and dark yet delicate fragrance combining fresh iris with resinous, woody base notes

Kitchen Cleaner & Degreaser – An intensive lemon fragrance with a well-balanced, lasting bitter sweetness

Biological Multi-purpose Cleaner – A captivating scent of sandalwood, amber and vanilla

Eco Friendly Dry Carpet Cleaner – An uncomplicated fragrance of fresh linen with undertones of delicate, clean sea breeze

Eco Friendly Laundry Strips – A light fragrance of fresh linen

Biological Sports Equipment Cleaner – A revitalising marine fragrance

Biological Sports Equipment Odour Eliminator – A revitalising marine fragrance

Biological Floor Cleaner – A zesty blend of citrus, fruits and basil leaves with notes of lemon peel, mandarin and sour lime.

Cleaning products that contains a live solution of natural and safe bacteria. When you spray our products onto a surface, the bacteria start to reproduce rapidly.

This allows them to completely break down any dirt, odour or bad bacteria that may be present on there.

Biological cleaning products are proven to be more effective in removing traces of dirt, oils, fats etc on almost any surface. Please have a read of our articles on our website if you’d like to understand more.

Yes, all our products are cruelty free and vegan friendly. We are a British based business and unlike many of the eco cleaning products you will find in the supermarkets, which are actually owned by global pharmaceutical firms that do lots of animal testing.

None of the ingredients we use are ever tested on animals and we never use ingredients in concentrations that exceed (or even come close to) the levels that would endanger aquatic or any other form of life, we avoid the use of palm oils because of the damage palm tree plantations do to the natural environment and use plant originated ingredients from sustainable sources wherever possible. Our products are also suitable for septic tanks

Sensitive skin can be unpredictable. If you have experienced a reaction from using Clean Living we recommend you stop using immediately for one week to allow skin to recover. If you are concerned or skin reactions and symptoms persist we recommend you seek advice from your medical practitioner or dermatologist.

Our products have a beautiful fragrance on their own and have been designed to leave surfaces beautifully clean and shiny. Most essential oils are volatile and therefore should not affect our product performance if added in very small amounts. Adding too much will leave an oily finish on surfaces. If you do add them we recommend that you shake the aluminium container well before every use.

The fragrances in our products are something that we are regularly praised for. Whilst they are man made scents, the ingredients are all plant derived to ensure that they do not affect the environmental standards of our formulas. They are natural, non-toxic, non-irritating and biodegrade within one month; just like the rest of the formula.

To reduce carbon footprint, our long life aluminium bottles are shipped empty along with a concentrate refill sachet. Pour the concentrate into the aluminium bottle and top up with tap water to the point where the bottle neck curves. When you’re running low, simply order another sachet and repeat. We have clients who have been using the same aluminium bottles and simply refilling them for over 3 years now.

Most supermarkets now have designated spots to recycle soft plastics, we’re encouraging our community to use these local options to recycle refill sachets alongside other soft plastics. We recommend saving up all of your soft plastics—such as food packaging, snack wrappers, and any other flexible items—and recycling them all at once during your next supermarket visit. This helps reinforce eco-friendly habits.

To recycle soft plastics, remember to rinse and dry your sachets (a quick drain on your board should do it!). If you’re unsure where your nearest drop-off point is, you can check here: https://www.recyclenow.com/repeat-the-cycle

Thank you for being part of this positive change and for your commitment to a cleaner, greener lifestyle.

Due to the nature of our bacteria based formulations, they’re made from foil. We’re constantly researching into whether our formulas will work inside biodegradable and compostable sachets. You can either return the empty sachets to us by requesting one of our pre-paid self-addressed return envelopes with your order and we’ll make sure they are responsibly disposed of, or you can find a local recycling centre that takes soft plastic.

Our cloths give you a reusable accessory that not only supports our commitment to helping reduce single use waste, but also help you get an excellent finish with our products. We sourced high quality glass microfibre cloths that are tightly weaved and unlike many others, ours lose very little lint.

Wash at 30-40 degrees with no fabric softener in your washing machine. We have customers who have been using our microfibre cloths for many years as they are still as effective as the day they were purchased.

No, definitely not. We guarantee our triggers for up to three months after purchase. You can keep the aluminium bottle. Although trigger sprays are not made to be long lasting we have selected the best performing sprays we can find at present. Our bottles last years and so if and when you do require new trigger sprays you can purchase them in packs of 3 from our webshop with your next order.

All our products are safe to use around pets! However, if your pet has a pre-existing health condition, it is advised that you contact a vet for further advice when cleaning around your animal.

A Clean Living 300ml bottle is filled with 9 parts water and 1 part our 30ml refill concentrate. It contains 200 – 250 sprays. A typical household will use one of our refill sachets every 2-4 weeks.

For best results we recommend that the products are used within 12 months Open sachets have an 18 month shelf life. Colour may vary and change over time.

None of the ingredients we use are ever tested on animals and we never use ingredients in concentrations that exceed (or even come close to) the levels that would endanger aquatic or any other form of life, we avoid the use of palm oils because of the damage palm tree plantations do to the natural environment and use plant originated ingredients from sustainable sources wherever possible. Our products are designed with safety and environmental sustainability at the forefront.

We recognise that unless you have a PhD in chemistry it is very difficult to navigate through the maze of online information and clearly distinguish between ingredients which are generally ‘good’ for both us and the wider environment, and those that are ‘bad’. This can lead to the general vilification of certain ingredients for what sometimes seem to be irrational reasons from a scientific perspective. Searching online, can be very easily mean you arrive at convenient generalisations; we should realise that these generalisations can be very misleading and actually wrong. We see it as our job to both select the right ingredients and to help you understand why they’re used.

Our approach to cleaning is to combine modern chemistry with natural ingredients to create a range of high performing products which do not present any threat to our families or the natural environment. Everything we do, from the sourcing of raw materials through to our choice of packaging and the way we ship our products represents a conscious decision to leave the world in a better place than we found it, without compromising on quality (Please see our Product Quality Control and Manufacturing Statement)

We make a wide range of cleaning products so please refer to the product section for the individual ingredients

Our product team has over 35 years of scientific experience in the Bioscience field having authored over 40 papers. Early in our development we made the decision to base our ingredient choices on the most demanding standards. Our GMP compliant fermentation suppliers are certified to ISO13025 and our blending partners are all based in the UK and are certified to ISO9001/14001/13485. All of the microbial species originate from the natural environment and have not been genetically modified in any way. We select, study and use micro-organisms shown to be helpful in removing soil, but also harmless to us and QPS compliant. By using ingredients which satisfy both CEFAS and MARPOL standards we believe our products set the standard for land and water environmental compatibility.

Our approach at Clean Living is to create products based on natural raw materials, which are considered as low environmental hazards. These have been produced under strictly controlled conditions by our suppliers. As a result, Clean Living products are able to meet or exceed the highest environmental standards.

• Our products comply with the highest international environmental protection standards. Specifically, we are guided by CEFAS and MARPOL which were created to protect marine life and are therefore two of the toughest regulations in the world.
• All of the microbial species originate from the natural environment and have not been genetically modified in any way. We select, study and use micro-organisms shown to be helpful in removing soil, but also harmless to us.
• Our Chemical ingredients are all REACH* compliant and sourced from the responsible suppliers. Wherever possible all are in natural form or ‘nature intended’. If they are processed, then they are derived from plant-based materials.
• All formulations are CLP* compliant
• Products are manufactured in the UK by chemical blending partners certified to ISO9001 / 14001 / 13485.
• Our microorganisms are QPS* compliant and fermented in GMP* compliant premises based in USA and Canada. Both are certified to ISO13025.

CEFAS: Centre for Environment, Fisheries and Aquaculture Science and is an executive agency of the United Kingdom government Department for Environment, Food and Rural Affairs.

MARPOL: It is the International Convention for the Prevention of Pollution from Ships.

REACH: Registration, Evaluation, Authorisation and Restriction of Chemicals is a regulation of the European Union, adopted to improve the protection of human health and the environment from the risks that can be posed by chemicals.

CLP: The Classification, Labelling and Packaging Regulation. The system used in Europe for classifying the hazards of all chemical products

QPS: ‘Qualified Presumption of Safety’. A safety compliance scheme for micro-organisms managed by the European Food Safety Authority (EFSA).

GMP: Good Manufacturing Practices. Internationally recognised systems for ensuring goods and practices are maintained and of a high quality.

Orders from £0-£39.99 = £3.95

Orders £40 and over = Free

(For shipments likely to be larger than 460mm x 610mm x 460mm to; Highlands, Islands of Scotland and Isles of Scilly, please send a quick email to our team at support@cleanlivingint.com to check and see if additional shipping costs may be required. We always do our best to keep postage to the minimum for our customers.)

We ship to UK Mainland including Highlands, Islands of Scotland, Isle of Man, Isles of Scilly and Northern Ireland. If you would like us to ship outside of this region, please contact support@cleanlivingint.com and we can let you know what any additional shipping costs could be.

We aim to dispatch all our orders by the next working day. Our UK orders should be with you within 3-5 working days or your order being placed.

Very! You know better than us what cleaning products you use and how frequently you run out of them. So we didn’t want to create a one size fits all subscription service. Our system works differently to others You choose what products are right for your needs and tell us how often you want to receive refills. You are in total control as to what you order and when you receive it as well as skipping months if on holiday.

Why wouldn’t you? There are so many benefits; You save 10% on all refills going forward. Help dramatically reduce plastic waste and CO2 emissions. Never run out of our multi-award winning, eco-friendly cleaning formulations. Save time without having to think about re-ordering cleaning products.

No, it's free to join and you save money, as all members of our Subscriber Club receive 10% discount on their refills. You only pay for the products you buy and can amend your plan as often as your cleaning needs change.

Absolutely. Just log into your account and edit whatever you wish. You can alter the amount of refills you receive, the frequency and can you can also skip a month. There’s also an option to add or remove products onto your next order. if you need help, please reach out to our team at support@cleanlivingint.com and they will be happy to help.

You’re in full control so can cancel at any time. It is however much better not to cancel and simply visit your personal account dashboard to manage your subscription so that you tailor it to your own cleaning needs. You can even skip a month if you don’t need any cleaning products at the moment or go on holiday. We hope you never need to but if you do, please ensure you cancel before your next delivery to avoid any further charges on your card.

If you need help with anything just email support@cleanlivingint.com and they will be glad to help make sure your plan is tailored to your needs

Yes, you can place a one-off order if you prefer. If you choose to join the Subscribers Club, there are no commitments. You can change, delay or cancel recurring orders at any time by logging into your account plus you get a 10% discount on all your refills.

The best thing to do is give us a call on 0800 031 4316 or drop an email to support@cleanlivingint.com so that you can chat directly with one of our team. They will be only too pleased to help.

We are proud to have a business in which we are helping amazing people to earn an extra income and alleviate some of the cost of living challenges. Most people join us, as they love the products and therefore find it easy to talk to their friends and local community about the trying a new way of cleaning. Please register your interest on our website and you can speak to one of the team.

Absolutely! We’d love to stay in touch with you. You can join our mailing list and follow us on our social media channels to stay in the loop and be the first to hear about any promotions we have on.

If you have not already done so, please feel free to join our Subscribers Club and save 10% on all your refill going forward. You are in total control as to what you order and when you receive it as well as skipping months if on holiday. We have prize draws and subscribers get advanced notice of new product launches as well as special offers.