Refund Policy

If for any reason a customer is dissatisfied with any of our products or has ordered the wrong items we have a standard 30 day money back guarantee.

Customers must return the goods including their order number, name and reason for returning the items. The items will be returned at their own expense to: Clean Living International, 41 The Oaks, Manston Park, Ramsgate, CT12 5FN

Once the item is received back the warehouse will need to inspect the item and then a refund (excluding return postage) will be issued to the customer directly and customer notified.

Faulty Goods

If a customer feels an item is faulty then we offer a photo proofing service. A customer must provide a photograph of the damage item with their order number written on the outside of the item in clear pen. The item will not need to be returned. The customer will be offered a replacement product in the first instance. If that isn’t to their satisfaction, we will process a refund excluding shipping fees and the customer notified.

Clean Living Biological Mutli-Mop Cleaning System

We guarantee the telescopic mop handle and base with a for life for any manufacturing faults that may occur. If a manufacturing fault occurs we will offer a like for like replacement at our discretion but no refunds will be offered. Customers will be required to share an image of the faulty product with a returns number (to be written clearly directly onto to telescopic mop handle or base) to ensure a replacement. The Support team will provide this number to the customer. We reserve the right to review the images provided and establish whether any fault is a manufacturing issue or as a result of incorrect usage of the product. Customers will be required to pay shipping for us to ship out their replacement. Email support@cleanlivingint.com

Shipping fees are listed below. Please note that we only ship to the UK mainland and Northern Island currently.

• Orders from £0-£10.00 = £2.50
• Orders from £10.01-£35.00 = £3.50
• Orders from £35.01-£99.00 = £6
• Orders from £99.01 - £249.99 = £9.00
• Orders over £250.00 = FREE

Expected Delivery times are 5 working days (We are experiencing high demand on a number of our products and would ask you to please bear with us if it takes a little longer. If there are any problems please contact our helpful customer services team on support@cleanlivingint.com).