Clean Living International – Privacy and Cookie Policy

Privacy statement for customers

1. Who is responsible for your personal information

This Privacy Statement applies to the personal information of Clean Living customers where your personal information is passed to Clean Living  by you or by your Clean Living  Representative. References to “Clean Living ”, “us”, “we” or “our” in this Privacy Statement mean Clean Living International at Hermitage Court, Hermitage Lane, Maidstone, ME16 9NT. Where your personal information is passed to Clean Living, we may be a controller of your personal information. Where you choose to purchase Clean Living goods via an Clean Living Representative, your personal information will also be processed by the Representative, as a separate controller of your personal information. Clean Living Representatives are independent and are not employed by Clean Living. Clean Living is not responsible for the use of personal information by Representatives. This means that the Representative will, independently from Clean Living’s business operations, process your personal information for purposes they decide and in ways that they decide, including for their own marketing purposes. In general, Clean Living ’s independent sales representatives will use your personal information in a way that is compatible with this Privacy Statement. If they use your personal information in a different way, they are required to provide you with further privacy information to comply with their own legal obligations under data protection law.

2. Personal information we collect about you

When using the term “personal information” in this Privacy Statement, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. We obtain this information either directly from you or from Representatives who may provide it to us. We may collect the following personal information about you:

  • Your name and contact details (title, surname, first name, any other name(s), postal address, e-mail address, telephone numbers)
  • Your date of birth
  • Information on your purchases from Clean Living, and information about your preferences for particular types of products
  • Payment card details
  • The communications you exchange with us (for example, your emails, letters, calls, or posts and messages on social media)
  • Information about how you use our website or our mobile app
  • Information on how you use our website using cookies or similar identifiers. Cookies are small pieces of information stored by your browser on your computer’s hard drive. They enable you to navigate on our website and allow us to provide features, such as keeping you logged in to our website. For more information on how we use cookies and how you can remove them, read our Cookie Policy.

3. How and why we use the personal information that we collect

We use your personal information for the following purposes:

  • To fulfil your order
    When you place your Clean Living order, we use your personal information to fulfil that order. We may contact you by email and/or SMS to send you confirmation of your order, payment and order status. This is to meet our contractual obligations to you.
  • To inform you about our products and offers that you may like
    If you have signed up to our Clean Living Newsletter or purchased from us previously, we may send you email and/or SMS communications about our products and offers. We may also, from time to time, inform you of opportunities to become a Clean Living Representative. We may use the information we have about you (including your purchasing history) to build a profile about your preferences, and to send you products and offers tailored to you. You may also see advertising related to Clean Living products across the web on the basis of the information we hold about you. This to meet our business interests in marketing our products effectively. If you do not want to receive marketing communications (e.g. emails) from us, please contact us. Where you interact with Clean Living by posting or messaging on social media, we may use personal information included in social media posts for this purpose.
  • To improve our services, fulfil our administrative purposes and protect our business interests
    The business purposes for which we will use your personal information include accounting, billing, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development. This will include the use of your personal information to comply with our legal obligations, for example, our obligation to maintain records for tax and audit purposes. Where there is no specific legal obligation we are required to meet, we process this personal information to meet our legitimate interests in managing our business and keeping our records accurate and up to date.
  • To request your participation in product reviews
    We may contact you to ask you to participate in product reviews. This may be for a product you have purchased, a sample provided by Clean Living or a product we think you may be interested in. We do this to meet our business interests in ensuring we have desirable products and to market our products effectively.

If you object to the use of your personal information to fulfil any of the purposes set out above, please contact us. Whilst your decision to provide your personal information to Clean Living is generally voluntary, if you do not provide certain information Clean Living may not be able to accomplish some of the purposes outlined in this Privacy Statement. For example, we may not be able to post products to you without knowing your postal address.

4. How we may share or transfer the data we collect

We may share your personal information with:

  • Clean Living Representatives,
  • Government authorities.

This sharing will be for the purposes set out above or to comply with specific legal obligations to which we are subject.

Clean Living uses appropriate safeguards to protect personal information, which is transferred to countries outside of the European Economic Area, which are considered to provide a lower level of protection for personal information. European Commission-approved Standard Contractual Clauses and other legally acceptable transfer mechanisms are in place with our email system provider and IT support and IT system maintenance suppliers. Contact us using the details set out below to see a copy of the relevant safeguards.

5. How long we keep your personal information

Order processing information will be kept by Clean Living for 10 years or until tax audit close, whichever is later. Clean Living may use your personal information while you are active with Clean Living. In deciding how long to keep personal information after you cease to be active with Clean Living, we take into account any on going obligations we may have (e.g. to store the information for accounting purposes) or the length of time given to commence or defend any legal claims. If you would like more specific timescales please contact us. We will stop processing your data for direct marketing, including profiling activities, if you object to such processing of your data or if you withdraw your consent to processing, where your consent has previously been obtained.

6. Your rights

You have a right to request access to the personal information that we hold about you and to have any inaccurate personal information we hold about you rectified. You may also have the right to restrict the processing of your personal information, to port your personal information to another controller or to have your personal information erased.

If you have an issue or complaint about how we handle your personal information, please contact us. In the event we are unable to resolve the issue then contact your local data privacy supervisory authority.

7. How to contact us

If you have any questions, comments or requests regarding this Privacy Statement please email info@cleanlivingint.com or write to Privacy, Clean Living International, Hermitage Court, Hermitage Lane, Maidstone, ME16 9NT

8. Changes to this Privacy Statement

We may make changes to this Privacy Statement from time to time. We will publish any new version of this Privacy Statement on our website.

Cookie Policy

This Cookie Policy describes the different types of cookies that may be used in connection with the website from which you are accessing this Cookie Policy (the “Site”), and how you can manage them. We may change this Cookie Policy at any time. Please take a look at the “LAST UPDATED” legend at the top of this page to see when this Cookie Policy was last revised. Any changes to this Cookie Policy will become effective when we make the revised Cookie Policy available on or through the Site.

What is a Cookie?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. They may be set by the website owner or a third party. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use and navigation of a website more convenient. Some cookies, known as ‘session cookies’, expire at the end of your browser session. Other cookies, known as ‘persistent cookies’, are stored on your computer or mobile device between browser sessions.

What Cookies Do We Use?

Below we list the different types of cookies that may be used on the Site. Cookies can be categorised into 4 main types.

Strictly Necessary Cookies.

These cookies are essential for the Site to work and enable you to move around it and to use its services and features. Without these cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features that you have specifically requested. The table below sets out some examples:

Type of Cookie Description
Shopping Basket Such cookies ensure that the items you place into the basket are still there when you wish to check out.
User ID User ID cookies are used to ensure that you only see your own information and keep you logged into the Site so you don’t have to repeatedly log in on every page.
Security Security cookies are used for security controls and checks.

Performance Cookies

These cookies collect information about how visitors use the Site. The information collected is anonymous and is only used to improve how the Site works. For example, such cookies show us which are the most frequently visited pages on the Site, help us record any difficulties visitors have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. The table below sets out some examples:

Type of Cookie Description How to manage these cookies
Google Analytics Google Analytics cookies collect aggregate statistical data to improve Site presentation and navigation. https://tools.google.com/dlpage/gaoptout

Functionality Cookies

These cookies allow the Site to remember choices you make when using the Site. Such cookies enable us to provide enhanced, more personal features, for example, they can remember your marketing preferences, such as opting in or out of marketing emails. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the Site that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. The table below sets out some examples:

Type of Cookie Description
Language Language cookies are used to store the language you have selected, and to show the correct options.
Location Your approximate address (city, state, country, postal code) as determined by the IP address is retained in order to automatically select the proper country and show retailers and demonstration days within the area.
Reference site The reference site (the site you visited prior to visiting our Site) may be recorded to better understand your preferences
Last visit and activity Date of last visit and activity and other information is recorded to be able to provide you with an update on “what’s changed on the site since your last visit,” and to better understand your preferences.
Recently watched video Date and title of recently watched video is recorded to be able to better understand your preferences.
Flash Cookies Flash cookies are used to enable audio and video content to be played.
Page history Page history cookies are used to track the sequence of pages you have visited. If you get an error message while visiting the Site, the cookie information gets saved to a log file for error reporting and resolution.

Targeting or Advertising Cookies

We may use third party advertising companies to serve ads when you visit our Site. These companies may place or recognise a unique cookie on your computer or mobile device. These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Note that to the extent information collected through cookies constitutes personal information, the provisions in our Privacy Statement apply and complement this Cookie Policy.

How Do I Manage Cookies?

You may refuse or accept cookies from the Site at any time by activating the setting on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to the following site, which is not affiliated with Clean Living, http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

Contact Us

If you have any questions, comments or requests regarding this Privacy Statement please email info@cleanlivingint.com or write to Privacy, Clean Living International, Hermitage Court, Hermitage Lane, Maidstone, ME16 9NT