Why are your products different?
Lots of reasons! First of all, you won’t find them in supermarkets. To help reduce C02 emissions, we send our products on one journey direct to you and avoid moving them around on unnecessary journeys. Secondly, we use aluminum bottles that are 100% recyclable and more durable than plastic, so you can refill and reuse time over. We also don’t prefill our bottles. We deliver them empty with a sachet of concentrate to make packages lighter and further reduce carbon emissions. Finally our biological formulas contain healthy bacteria which give a deeper and longer lasting clean.
Biological cleaning products; what are they?
Cleaning products that contains a live solution of 100% natural and safe bacteria. When you spray our products onto a surface, the bacteria start to reproduce rapidly. This allows them to completely break down any dirt, odour or bad bacteria that may be present on there. Biological cleaning products are proven to be more effective in removing traces of dirt, oils, fats etc on almost any surface. Have a read of our blog if you’d like to understand this a bit more.
Are your products vegan and cruelty free?
Yes. Nothing in our products is animal derived or tested on animals. The only product that is not vegan approved is our wooden brush that comes with our Dry Carpet Cleaner. However we have silicon brushes that we can send in place of this should you wish to order this product. Please email us at email@example.com stating your order number if you’d like us to do this.
Can I add essential oils to your products?
Our products have a beautiful fragrance on their own and have been designed to leave surfaces beautifully clean and shiny. Most essential oils are volatile and therefore should not affect our product performance if added in very small amounts. Adding too much will leave an oily finish on surfaces. If you do add them we recommend that you shake the aluminum container well before every use.
Are your fragrances synthetic?
The fragrances in our products are something that we are regularly praised for. Whilst they are man made scents the ingredients are all plant derived to ensure that they do not effect the environmental standards of our formulas. They are 100% natural, non-toxic, non-irritating and biodegrade within one month just like the rest of the formula.
How does your refill – reuse – recycle method work?
Decant the sachet of concentrate into the aluminum bottle and top up with tap water to the point where the bottle neck curves. When you’re running low, simply order another sachet and repeat.
Are your sachets plastic?
They’re made of foil but sadly, not all councils have the ability to recycle them yet. We’re looking into whether our formulas will work inside biodegradable and compostable sachets and in the meantime, you can return empty sachets to us and we’ll make sure they are responsibly disposed of.
Where can I return my empty sachets to?
Waste sachets can be sent back for recycling to us at this address;
Clean Living International,
Why do you include microfiber cloths in your packs? Aren’t they bad for the environment?
Our cloths give you a reusable accessory that not only supports our commitment to helping reduce single use waste, but also help you get an excellent finish with our products. We sourced high quality glass fiber cloths that are tightly weaved and lose very little lint.
What is the best way to wash your cloths?
Wash at 30 degrees with no fabric softener in your washing machine.
Do I need a new bottle if trigger spray breaks?
You can keep the aluminum bottle and we’ll gladly send you a new trigger spray for free if it breaks. Just send an email to firstname.lastname@example.org quoting your order number and we’ll pop one in the post.
How can I join your Eco-family?
We’re building a team of people who love our products and want to be pioneers for change, whilst generating an income through recommending them within their communities. You can find out more about our business opportunity by filling in our contact form.
I still have some questions. Who can I speak to?
The best thing to do is give us a call on 0800 031 4316 or drop an email to email@example.com so that you can chat directly with one of our team.
I like what you’re doing! Can I get any special offers and updates?
Absolutely! We’d love to stay in touch with you. You can join our mailing list and follow us on our social media channels to stay in the loop and be the first to hear about any promotions we have on